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Account Manager



Account Manager Opportunity

Cornerstone Municipal Advisory Group, LLC is located in Troy, MI. We are a health insurance brokerage agency in Michigan with a core focus on municipal governments. We are looking to expand our team by hiring an Account Manager with the right attitude. We are a privately held company that operates two business organizations with overlapping strategic interests. This position will report directly to an Account Director. This position could be ideal for an HR Generalist or HR Manager that is interested in making a move to Account Manager.

The Account Manager is the primary contact for a select group of clients and provides technical expertise and effective customer service to develop and strengthen the client relationship. The Account Manager ensures overall satisfaction and retention of 13-15 assigned clients and is responsible for managing day to day account activities. The Account Manager is the first point of contact for employee and retiree benefit plan questions, plan set-up and maintenance, compliance issues, open enrollment, claim issues and various day-to-day needs.

We offer a challenging and rewarding career opportunity in a high energy, fast paced environment. The importance of time management, organizational skills, attention to detail and teamwork cannot be overstated. Salary range is competitive and is commensurate with experience. Compensation package will also include a performance bonus program. Full range of benefits offered including 401k plan, paid vacation and holidays.

Responsibilities Include:

  • Local travel—an average of 25% of time out of office should be expected
  • Maintain accurate client records
  • Coordinate work involved with coverage or carrier changes
  • Review contracts, agreements and policies for accuracy
  • Establish strong relationship with clients
  • Prepare materials and content for Open Enrollment meetings
  • Address day to day problems with carriers and clients, such as billing issues, enrollment, and claim payment
  • Firmly communicate due dates, time lines, and expectations to clients and partners
  • Remain informed regarding industry information of State and Federal regulations
  • Conduct employee meetings as required

Position Requirements:

  • Excellent oral and written communication
  • Strong presentation skills
  • Problem solving
  • Excellent customer service
  • Project a professional image in action and appearance
  • Attention to detail
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Ability to work in a team environment as well as independently
  • Strong project management, organizational and time management skills to prioritize workload and meet time sensitive deadlines

Qualifications and Experience:

  • Bachelor’s degree or equivalent combination of education and experience
  • 3-5 years related work experience preferred but not required
  • Valid insurance license or ability to obtain within 12 months

 

For consideration, send resumes to pkanaras@cmuni.us